Minirealdoll attaches great importance to the protection of your privacy, please carefully read this Privacy Policy(hereinafter referred to as "this policy")before using our service.We strive to make it clear how we collect, use, disclose, transmit, and store your information.To provide you with more accurate and personalized service, we will use the personal information you submitted in the following manner, and we will be highly diligent and prudent to treat the information.

1. Information Collection:

We will collect your personal information when you choose our service or provide information voluntarily, and integrate the information in order to provide you with better customer service.Please offer timely,detailed,and precise personal information when register,and constantly update the information that meet timely,detailed,and precise requirements. Any problems caused by the untrue registration information provided by you will be undertaken by yourself.Please do not transfer or lend your personal information to others. If you find that your personal information is being used illegally, please notify us immediately. We do not assume responsibility for the illegal use of account and password due to the negligence of user.

2. Information Use

Your information is collected to provide service and improve service quality. To achieve this goal,we will use your information for the following purposes:

• to keep in touch with you, especially to reply to your request;
• to provide you with the service you use and to maintain and improve service;
• to improve the platform application,understand the content of the platform that you are interested in, and listen to your views as a reference for our products planning. To manage your online account,verify your registration information that proves you participate in our activities.To ensure that our platform will be presented to you and your computer in the best way,and to protect you from potential fraud;
• other purposes permitted by you.

3. Information Management

Any distributor or service provider who is permitted to use your personal information will ensure that such information is strictly confidential and shall not be used for any use other than the performance of our authorized service.We will not use or share the personally identifiable information you provide to us in any manner unrelated to the above without your prior permission.We will guarantee your permission first, and we will not share your information with any third party that is not subject to our privacy policy.

These terms and conditions hereby shall be governed by the laws of the United Kingdom. Any action seeking legal or equitable relief arising out of or relating to these Terms and Conditions will be brought in the courts of the United Kingdom.）

100% Satisfaction Guarantee

 Our customer service representatives will work with you to find the best solution for your situation by: replacing the original item or providing a refund.It will charge 50% restocking fee.we can't refund it if you have used the doll.

If you don't cancel it before we ship it ,and you want to refuse to get it ,it will charge 50% total amount.It's for shipping fee.It will cost a lot to ship to your country.And if you want to ship it by yourself ,it will be fine.You need to bear the shipping fee.

To use our guarantee program, Click Here to Contact Customer Service. All product returns require a Return Merchandise Authorization, (RMA) number. Customer service representatives will provide shipping instructions. Do not repackage the order and return it to the "shipped from" address. Your refund will be processed as soon as your items are received.

Undeliverable Orders

Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 50% processing fee and no shipping refund will be issued.